We are writing to inform you of a recent cyber incident involving some of your personal information and to advise you of some important steps that you will need to take.
What happened?
On 10 April 2023 we detected unauthorised external access to a legacy project management workflow application which supports a small part of our Regulated Industries division. The application is used primarily for project management of client work, but holds no client-generated content.
In response, RWS immediately enacted its contingency protocols, temporarily shutting down the application. External cyber security experts were appointed to investigate the circumstances, and now that we understand the scale of the incident, the identity of those impacted and have re-secured the application, we would like to explain how you have been affected.
RWS is taking steps to comply with relevant regulatory obligations and as part of this has notified the UK’s Information Commissioner's Office.
What information was affected?
Our investigations indicate that your personal information (name, business email and business telephone) may have been exposed as part of the incident.
Recommended steps to take
Remain vigilant and take precautions when receiving suspicious emails from unknown sources.
More information
We have prepared a Frequently Asked Questions page for some queries you might have.
Should you have any further questions, please contact your account manager or email: client_communications@rws.com
We apologise for any inconvenience caused.
Best regards,
Ian El-Mokadem
Chief Executive Officer, RWS