Voice recognition and audio-led technology are becoming increasingly popular to keep up with the demands of our busy lifestyles. From in-car systems to consumer voice recognition devices, the world’s top brands are figuring out how to prosper in this voice era. Being voice-ready is crucial as your customers use their voice rather than their fingers to navigate their digital lives, make purchases and get the real-time information they need.
At RWS Moravia, we can help expand the list of languages that voice assistants and global brand apps support and optimize query recognition for each local market.
We annotate or label texts to make keywords and phrases understood by machines. This creates quality datasets that are more effective for voice or language recognition systems. We also provide multilingual parameter annotation, which allows you to control how data is extracted by annotating parts of your training phrases and configuring the associated parameters.
We train your technology to recognize native phrases so it can react correctly when it is spoken to. Training phrases are examples of what users might say, and by correctly identifying them, the engine can respond with replies that match the users’ intent.
Based on the persona you have chosen for your automated assistant, we provide possible ways the assistant might continue a conversation with an end user. This makes the conversation organic as the assistant maintains the pace of a real-life chat. Our expertise lies in finding the different ways a native might reply to a scenario.
We manage all aspects of voice recording, from casting to studio direction. We ensure the voice talent matches the persona of your assistant and speaks naturally in your desired language and accent.
We work with you to determine the goal of the search—the types of user intents you are targeting—then we reverse engineer your solution by creating the local-language variants for your global markets.
User testing and evaluation are crucial to dialog design. We rigorously test the intelligent assistant for you and establish ongoing QA programs for future builds. We set up post-chat surveys and tests using various user groups and actual end users on different devices in all your target markets.
© RWS 2025